Our customers are our partners at every step in the process to ensure that solutions are right-sized to provide sustainable and value added solutions to yield measurable benefits where it matters most.

We LISTEN, ADVOCATE and most importantly we SERVE our clients.

How does our approach/process/service help address these pain points?
Describing the Six Sigma and Malcolm Baldrige approach and what that means.

Lean Six Sigma is a methodology that focuses on continuous process improvement. We start by analyzing the organization, its mission and its objectives. This includes developing a clear picture of the end clients goals, what they expect of their organizations and how well their needs are currently being served. Lean Six Sigma calls this obtaining the voice of the customer.

Aligning Lean Six Sigma improvement efforts with the voice of the customer helps ensure that your team will make a difference where it matters most to the customer.

Malcolm Baldrige is based on a set of beliefs and behaviors. These core values and concepts are the foundation for integrating key performance and operational requirements within a results-oriented framework that creates a basis for action, feedback, and ongoing success:

• Visionary leadership
• Customer-focused excellence
• Valuing people
• Organizational learning and agility

• Societal responsibility

• Focus on success

• Managing for innovation
• Management by fact  
• System perspective
• Ethics and transparency

• Delivering value and

   results